PTCL Launches 24×7 WhatsApp Service for Customers

Pakistan Telecommunication Company Limited (PTCL) has established its official presence on WhatsApp to better connect with customers and provide them with a convenient and customer-friendly communication platform.

To start using PTCL WhatsApp, customers have to first save the PTCL WhatsApp number, which is 033 1218 1218, and then send a message on this number to get the required service.

PTCL WhatsApp, a fast, simple, and reliable communication tool, will provide quick answers to customers’ frequently asked questions and introduce customers to various options such as complaints registration, ordering new products or services, etc.

Moreover, customers can get information about all kinds of packages and promos, along with getting their bill information and much more.

This service will be round-the-clock facilitation for the customers and will help bridge the communication gap.

On the launch of the WhatsApp service, Moqeem ul Haque, Chief Commercial Officer & Group Corporate Strategy Officer, said, “Despite COVID-19, we have adapted to changing business environment and have taken proactive measures to provide convenience to our customers.”

“As one of our core values is ‘We Put Customer First’, we are always exploring new avenues to adopt the latest technology that will help in digitalization.

The successful launch of our WhatsApp service will provide seamless services to our customers and enable them to get a timely response to their queries and complaints, thus ensuring enhanced customer experience,” he added.

Customers will have a more streamlined experience as this service will provide immediate responses to their queries and they can engage themselves at their own convenience without the need to call on the PTCL helpline.

PTCL, being a national carrier, endeavors to provide a hassle-free digital lifestyle to its customers across Pakistan.

Online Communication

Uses of Online Communication There are many uses of online communication but the most popular uses of online communication are described below.

Internet Telephony Internet teulephony enables users to talk over the Internet.

The Internet telephone software is available to use the Internet telephony. When the user speaks into a microphone, the Internet telephone software and computer’s sound card convert the sound signals into digital signals and transmit them over the Internet to the called person.

  Software and devices used at the receiver’s end receive the signals and convert to analog signals so the receiving person can hear your voice.

                      Internet Printing Today, network printers are also available having web addresses built into them. The user cast send a print job to the network printer from anywhere in the world.

A printer with Internet capability can also receive print jobs from desktop computers, mobile computers or devices and smart phones. Many hotels and Airlines use the Internet printing. Collaboration Much software provides a means to work (or collaborate) online with other users connected to a server.

The users can also conduct online meetings with Microsoft Office XP.

An online meeting allows users to share documents with others in real time. It means that all the participants can see the document at the same time. You can also type and send messages to others etc.

Workgroup & Workgroup Computing In a computer network, people can work together online as a group even when they are thousands of miles away from each other. This concept of working together is called workgroups. Therefore workgroup may be defined as a group of people (or individuals) working together on a given project and sharing information via computer networks.

A group of people can share work together by means of linked computers. The phenomenon of sharing information by various members of workgroup is called Workgroup Computing. The members of workgroup, who are thousands of miles away from each other cannot only share information but can also talk to each other on a computer network while seeing each other as they talk.

They can also send and receive messages to each other. Global Positioning System (GPS) Global Positioning Systems (GPSs) help to create maps, locating and monitoring people and objects. These systems are also used in new cars to provide directions and other information.

A Global Positioning System (GPS) consists of one or more earth-based receivers that accept and analyze signals sent by satellite(s) and determine the receiver’s geographic location. A GPS receiver is a handheld or embedded device that contains an antenna, a radio receiver, a processor, and a display screen that shows an individual’s location on a map. Short Message Service (SMS) Short Message Service (SMS) is a means for smart phone, cellular telephone, or PDA users to send and receive shod text messages. Most SMS messages have a limit of about 160 characters per message. SMS was introduced in 1995. SMS is used for business and social purposes. When a user sends a message, a SMS center receives it and routes it to the appropriate smart phone, cellular telephone, or PDAs.

If the receiver’s phone is out of range or inactive, the SMS center holds onto the message and delivers it when that one becomes active.